This week we started of with safety and security. It is important to make sure that the areas security is up to date for the safety of the customer. We learned what to do when you get into conflict with a customer and what to do if a foreign customer comes your way. There is a huge difference between hotels, lodges, nature reserves and so on, we had to discuss it and tell the difference.
We also got assessments to do in our groups, we made it fun and had allot of fun!!! The one assessment we had to was to tell the safety procedures about a fish. What you do, step for step, from the point you go and buy it till the point you serve it. Now that was interesting!! Next we had to do an act of personal hygiene.
Learned about discrimination, cultures, religions, racism, conflict and teamwork. To be open minded if you get a practical task to do. Also you must not take everything up seriously, and it sucks sometimes if you get called a sucker.
Again at the end, it is worth t, because you learn a lot from your mistakes.
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